Refund Policy


Please note: Jeans purchased online must be returned through the online channel using the PO Box number. Jeans purchased online cannot be returned to any of the Pop Up Shops. 

Shipping:

We expect that your jeans will be delivered within 3 working days, however they make take up to 7 working days. 

Returns Policy

 

Please visit www.pocobypippa.com/pages/delivery-shipping to view our full return policy.

All returns must be made within 30 days from date of purchase, items purchased more than 30 days ago cannot be returned.

All items but be unused, with all labelling attached and in resale condition to qualify for a refund via original method of payment, shipping costs are non-refundable

We have teamed up with DPD Couriers to add convenience to our returns procedure.

  • Please pack up your jeans, complete with all the tags and completed return form as failure to do so may mean we will be unable to process your return.
  • Log onto www.dpd.ie/returns, select CONTINUE AS A GUEST and complete the return and payment section in order to download your returns label. Please use your order number as the reference number.
  • Print off your returns label and attach to your returns package then drop off at DPD pickup point which can be found on their website at www.dpd.ie/pickup
  • Ensure to obtain a receipt when dropping off package and keep this safe until your return has been processed.
If we have made a packing error or sent you the wrong items please email hi@pocobypippa.com and we will be in touch.

You can print the returns form from here

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is  approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shoes

We advise to try on shoes on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged show box as this is considered part of the product.

Items should be returned to us within 30 days. Returns outside of this timeframe will not be accepted.

Sale items

Sale items can be returned for a refund at the sale price. Please note if the sale has ended the price to re-purchase the same item may be higher. We do not offer an exchange on returned items.

Exchanges

If you want to exchange your product for a different size please follow the standard returns policy outlined above. We will process a refund to your card on receipt of the jeans. You are free to order another pair of jeans in your preferred size www.pocobypippa.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

International Returns

For international returns please follow the above procedure.