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FAQ'S

Please note: Jeans purchased online must be returned through the online channel using the PO Box number. Jeans purchased online cannot be returned to any of the Pop Up Shops. 

 

Where can I buy POCO By Pippa jeans?

POCO By Pippa jeans are available online on pocobypippa.com

What styles of jeans are in the POCO denim collection?

We currently have 6 styles in the POCO denim collection.

  • The Slimmer

  • The Saturday Night

  • The Leather Look

  • The Off Duty

  • The Mama To Be

  • The All Stars

 

What is the size range?

POCO jeans range in UK sizes 6-16.

 

What leg length do POCO jeans come in?

POCO jeans are available in a selected range of lengths. All styles come in regular leg, 29" inseam. 

 

Long Leg, 31" inseam is available in The Saturday Night and The Slimmer styles.

 

Short Leg, 27" inseam is available in The Leather Look, The Saturday Night and The Slimmer.  

 

What rises do POCO jeans come in?

  • The Off Duty jeans are high rise.

  • The Slimmer jeans are mid to high rise.

  • The Leather Look and The Saturday Night jeans are mid rise.

 

Are POCO jeans true to size?

All of our denims are a generous fit due to their high-performance stretch denim. For example, if you are between a UK size 10 and 12, we’d recommend taking a 10.

 

How do the sizes compare to high street sizing?

POCO jeans are similar to standard high street sizing. Our ‘Leather Look’ style is true to size, as these don’t have as much stretch as the other styles.

 

How often should I wash my POCOs?

Don't over wash your jeans. Denim should only be washed when necessary in a cool wash – it helps to retain the dyes in the denim and prevents fading. If needs be spot cleaning your POCOs with a toothbrush and damp cloth works perfectly. We recommend leaving to air-dry on a clothesline/clotheshorse. Never dry your denims on a radiator, this damages the elastane and causes marks.  

 

Where can I find your size guides and care instructions?

We have size guides (model’s sizes and height for reference) available on each product page. Be sure to always read the care label and washing instructions before washing your POCO jeans. Please note the care label washing temperature is the highest permitted temperature.

 

What is the band like on The Mama To Be jeans?

It's a cotton under the bump band that is extremely soft and comfortable.

 

Can I wear The Mama To Be jeans after giving birth, as well as throughout the whole pregnancy?

Absolutely. They are designed to be worn from the very beginning and after the birth. The stylish design and discreet stretchy band means they don't look like your typical maternity jeans. 

 

How much does delivery cost for orders within Republic of Ireland?

Delivery is €4 for orders within Republic of Ireland.

 

Do you offer international delivery?

Yes, we offer international delivery at an extra cost. UK: €10.00 Europe: €15.00   USA: €35.00 Middle East: €25.00 Far East: €45.00 Australia: €55.00.

 

What should I do if my order hasn't been delivered yet?

Please email us with your order reference number to info@pocobypippa.com.

 

What is your Returns Policy for orders sent within Republic of Ireland?

If you want to return the items you must do so within 30 days from date of purchase. Items purchased more than 30 days ago can not be returned. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and labelling.

 

What is your International Returns Policy?

Please see our returns procedure here for International Returns.

 

How do I return something to you?

Online orders can only be returned through our online system and not via any of our pop-up stores. Please see the online returns process here

 

Can I return an item for an exchange instead of a refund?

Unfortunately, we currently do not offer an exchange facility. However, you can return your jeans for a refund and purchase another style or size.